Mar 2026
Leaves tension completely gone
Bought for my wife. She loves it, and even got me using it. Pretty incredible on the neck and shoulders. Hit it right before bed, leaves tension completely gone.
David D. Verified buyer
How to use it
Using Hizoo takes 10 minutes lying down and 30 seconds with your hands.
You don't need to learn a technique. Put Hizoo behind your neck, choose Gentle, and lie back until it turns itself off. Then finish with a few light strokes down your neck. Do it before bed, and you wake up less puffy.
Free shipping in the US30 days to try it2-year warranty
4.9From 3,238 reviewsOver 100,000 customers
Step by step
How do you use it for the first time?
Charge it first with the USB-C cable in the box. Then it's four steps, and the last one is lying still.
Lie back on your bed or sofa
Rest your head on a pillow or against the arm of the sofa. Bend your knees or keep your legs straight, whichever lets you breathe easily.
Rest your neck between the prongs
Lift your head a little and slide Hizoo behind your neck, just below the bony bump at the base of your skull. Lower your head so the kneading nodes sit on the muscles of your neck.
Turn it on and choose Gentle
Turn on the warmth and pick the Gentle setting. Gentle is the one for puffiness.
Let it work for 10 minutes
Breathe slowly and let your head get heavy. Hizoo turns itself off after 10 minutes, so it's fine if you fall asleep.
When it switches off, do the 30-second hand finish. Then check the mirror in the morning.
Video
Watch Dr. Brandon show you where Hizoo goes on your neck.
Dr. Brandon Bridgeman is a sports chiropractor. In this short video he shows where Hizoo should sit and how to lie back on it.
Dr. Brandon's placement tips
- If the nodes touch the back of your head, it's sitting too high. Lift your head and slide Hizoo down a little.
- Keep it on the muscles of your neck and the tops of your shoulders, below the bony base of your skull.
- Take slow, deep breaths while it works.
- Let your neck lengthen a little, as if you're making space between your head and your shoulders.
- Small adjustments are all it takes. You don't need to press down with your hands.
Still not sure it's in the right spot? See what's normal in the first week, or chat with us and we'll walk you through it.
Settings
Which setting should you use for puffiness?
Use Gentle with the lower heat level. Save the stronger settings for days when your neck feels stiff or knotted.
Gentle, Moderate or Intense
Gentle is the one for puffiness, because gentle pressure moves lymph better than hard pressure. Moderate and Intense are there for knots and a stiff neck.
Two heat levels, up to 42°C (107°F)
The warmth helps tight neck muscles relax. Start on the lower level. On days when your neck is stiff, the higher level feels great.
10 minutes, then it turns itself off
One session a day is all you need. If your neck is very tight, you can stop after 5 minutes for the first few nights and build up.
The 30-second hand finish
After the 10 minutes, help the fluid on its way with your hands.
Use flat fingers and very light pressure, just enough to move your skin. If your skin turns red, you're pressing too hard.
Down the sides of your neck
Stroke lightly from just below your ears down to your collarbone. Do it five times on each side.
Just above your collarbone
Rest your fingertips in the soft hollow above each collarbone and press softly five times.
Then your face
Sweep from the middle of your face out toward your ears, then down your neck. If you use a roller or gua sha, this is the time for it.
Keep your hands on the sides of your neck, and never press on the front of your throat.
Morning or night
Should you use it at night or first thing in the morning?
Both work. Doing it most days matters more than the time of day.
Before bed, for the next morning
This is when most of our reviewers use it. It helps you wind down, and you wake up less puffy. A lot of people fall asleep before it turns off.
May 2025
I also use it to depuff my face
...I use it every night and have noticed a significant improvement in my sleep quality. Most mornings, I also use it to depuff my face, and it makes such a difference. ...
Madeline B. Verified buyer
First thing, before a big day
Use it before you get up, or while the coffee brews, on days when you have a video call or photos later on.
May 2025
My eyes are no longer almost closed
Always have some reservations when purchasing products online that claim to alleviate anything, BUT, this is a must have addition to your daily routine for self care and health. Before getting up in the morning, I use the Hizoo and my eyes are no longer almost closed from puffiness afterwards. ...
Kylie G. Verified buyer
Jun 2026
Helping me to sleep so much better
I use it in the morning and at night. I look forward to each time, it just feels so good. I am pretty convinced that it is the HiZoo that is helping me to sleep so much better at night.
Douglas F. Verified buyer
Getting used to it
What's normal in the first week?
Most first-week questions come down to placement. If something feels off, check that Hizoo is sitting low enough on your neck, then switch to Gentle.
Still not right? Write to us and a real person on our team will walk you through it.
It feels really strong the first few times.
That's normal if your neck carries a lot of tension. Stay on Gentle and give it a few nights. As your neck loosens, it gets more comfortable.
May 2026
Reduced the puffiness in my face
...It has effectively reduced the puffiness in my face and has become a relaxing part of my nightly routine, often helping me fall asleep. Initially, my neck area felt stiff and sensitive during use, but over time, the tension released and the process became much more comfortable. ...
Lynn D. Verified buyer
It's still too much for me on Gentle.
Slip a thin pillowcase or a T-shirt over Hizoo, and stop after 5 minutes for the first few nights. Then build up to the full 10.
It's pressing on the back of my head or catching my hair.
It's sitting too high. Lift your head and slide Hizoo down about an inch, so the nodes sit on the muscles of your neck. If you have long hair, tie it up first.
It left a red mark on my neck.
That can happen in the first few sessions. Use Gentle, slip a thin pillowcase over Hizoo, and keep it to 10 minutes. If the marks don't fade, take a few days off and email support@hizoo.co.
I keep falling asleep on it.
That's fine. It turns itself off after 10 minutes, and plenty of people drift off before it does.
Jun 2025
A difference in my puffy face
Love my HiZoo!! Does exactly what it says. I end up falling asleep on it most times and have to put it on low since it’s very powerful. ... I noticed a difference in my puffy face after each use that usually lasts for days
Dionne J. Verified buyer
My neck feels a little tender the next day.
A little tenderness at first is normal, like after a deep massage. Stay on Gentle, and take a day off if you need to.
It feels small on my neck.
If your neck is big or muscular, try it sitting back against a chair or the back of the sofa as well as lying down. The angle changes how it fits.
Dec 2025
Attached to my office chair, it feels perfect
Wonderful strength, easy to use. I have a big neck so when laying down it feels too small. However, Attached to my office chair, it feels perfect
Jonathan W. Verified buyer
I can't get the position right.
Chat with us or email support@hizoo.co. A real person on our team will help you find the right spot.
Oct 2026
If only I had discovered the HIZoo earlier
The first time I used the massager was not positive. ... Thankfully, after getting a prompt reply with some further instructions I realized that I had positioned the massager incorrectly. Once I made an adjustment, I was a hooked. ... I recently retired from a stressful job in healthcare, if only I had discovered the HIZoo earlier. ...
William E. Verified buyer
Battery and cleaning
How do I charge it and look after it?
- Charge it with the USB-C cable in the box. A full charge lasts about 40 minutes, which is about four sessions.
- It's cordless, so you can use it wherever you like. Keep it in its travel pouch between uses.
- Wipe it with a soft, dry cloth, and keep it away from water. Don't use it in the bath or shower.
- It has a 2-year warranty. If it stops working, email us your order number and a short photo or video, and we'll repair it or replace it.
In the box you'll find Hizoo, a travel pouch, a USB-C cable and a quick-start guide.
Check the mirror
Take a photo on your first morning, and another one three weeks later.
Take it as soon as you wake up, by the same window and from the same angle. When you put the two photos side by side, you'll see what 10 minutes a night has done.
We call it the 30-Day Mirror Test. If you're not happy with what you see, email support@hizoo.co within 30 days of delivery. We'll send you a return label and refund your card once it arrives, minus $15 for return shipping. Normal use is fine.
See more before and after photos
His jaw looks slimmer, and his eyes look more open.
Man, 27 · 3 weeks
Less puffiness under her eyes and along her jaw.
Woman, 56 · 3 weeks
Questions
What else do people ask about using it?
See the full FAQ, or email support@hizoo.co. A real person on our team will answer.
How often should I use it?
Once a day, most days. Fluid collects in your face every night, so Hizoo works best as a daily habit, like brushing your teeth. One 10-minute session is all it takes.
Can I use it sitting up?
Yes. Lean back against a chair or the back of the sofa so the weight of your head rests on it.
Can I still use my gua sha, roller or face device?
Yes. Do Hizoo and the hand finish first, then your face tool. Always sweep out toward your ears and down your neck.
Is it safe to use every day?
Yes. It's made for 10 minutes a day, and it turns itself off when the time is up. The warmth stays at 42°C (107°F) or below, and Hizoo is FCC, CE and RoHS certified. You can read more on our safety page.
Can I take it with me when I travel?
Yes. It's cordless, it comes with a travel pouch, and one charge lasts about four sessions.
Can my partner use it too?
Yes, and a lot of couples end up fighting over it. If you'd both like to use it every night, 2 Hizoos are $359, which works out at $179.50 each. See the bundles.
What if it doesn't work for me?
Try it for 30 days. If you're not happy with it, email support@hizoo.co within 30 days of delivery and we'll send you a return label. Once it arrives back with us, we refund your card, minus $15 for return shipping. Normal use is fine.
Ready when you are
Lie back for 10 minutes the night it arrives, and check the mirror the next morning.
Or 4 interest-free payments of $49.75. Try it for 30 days. If you're not happy with it, send it back for a refund, minus $15 for return shipping. Shipping in the US is free.
