Jan 2026
It's as good as they say
"It's as good as they say. I was skeptical but figured if I didn't like it I'd return it. Not returning. I love it! It's way better than all the ones I've tried."
Heidi V. Verified buyer
30Days to try it
Guarantee, warranty and shipping
Try it for 30 days. If you're not happy with it, send it back for a refund.
Email support@hizoo.co within 30 days of delivery, and we'll send you a return label. Once Hizoo arrives back with us, we refund your card, minus $15 for return shipping. Normal use is fine.
Shop Hizoo
Shipping in the US is free.
- 3030 days to try itRefund to your card
- 2Y2-year warrantyRepair or replace
- USFree US shippingTracked, from California and Massachusetts
- AA rating with the BBBBetter Business Bureau
- FCCFCC, CE and RoHSCertified for safety
How to try it
How will I know if it's working for me?
The easiest way to tell is to compare two photos of your face, taken three weeks apart. We call this the 30-Day Mirror Test.
Take a photo on your first morning.
Do it as soon as you wake up, before your first session. Stand by a window so the light is even.
Use it for 10 minutes most days.
Lie back on the Gentle setting. When it turns off, do the 30-second hand finish.
Take the same photo after three weeks.
Stand in the same spot at the same time of morning. Then put the two photos side by side.
If you're not happy with what you see, email us before your 30 days are up, and we'll send you a return label.
The photos are just for you, and you never need to send them to us.
Mar 2026
I looked like me again
"For about 5 years, I've had constant, pronounced under eye puffiness. ... Why not give this a try? I can return it if it doesn't work.... Well ya'll, I'm here to tell you IT WORKS!!! Within about a week, I looked like me again, and I felt so much better too."
Dominique B. Verified buyerShortened
Returns
How do I send it back if it's not for me?
You have 30 days from the day your order is delivered. Normal use is fine, so you can use Hizoo every day while you decide.
Email support@hizoo.coHow a return works
- Email support@hizoo.co within 30 days of delivery, and include your order number.
- We'll email you a return label.
- Send Hizoo back using that label.
- Once it arrives back with us, we refund your card, minus $15 for return shipping.
The terms at a glance
Time to decide30 days from delivery
Return labelWe email it to you
Return shipping$15 off your refund
Your refundBack to your card
While you try itNormal use is fine
2-year warranty
What happens if my Hizoo stops working?
Every Hizoo comes with a 2-year warranty. If yours stops working, email support@hizoo.co with your order number and a short photo or video of the problem. We'll repair it or replace it.
How long it lasts2 years
What we doRepair or replace it
Jan 2026
Their support is amazing too
"Their support is amazing too. My first massager somehow broke, and within a few weeks, I got a replacement, and they sent me a QR code I gave to the post office, and the return was all taken care of"
Daniel B. Verified buyerShortened
Shipping
When will my order leave the warehouse?
Orders leave our warehouses in California and Massachusetts within 1 to 2 business days. Shipping in the US is free, and every order is tracked.
If you order today, it leaves our warehouse by Tuesday.
Each box has Hizoo, a travel pouch, a USB-C cable and a quick-start guide.
Support
Who answers when I email you?
Real people on our team answer your emails at support@hizoo.co. You can also chat with us on the site.
If you're having trouble getting Hizoo in the right spot, write to us and we'll walk you through it.
May 2026
The team went above and beyond
"I originally had an issue receiving my hizoo, but the team went above and beyond to make sure they were ontop of it. They kept in constant contact with me, looked into where my order was and why it was stuck in transit. ... I have never received this kind of 5 star treatment with any other product I have ordered from any company in my life."
Kellie N. Verified buyerShortened
Questions
What else do people ask about returns and shipping?
If your question isn't here, email support@hizoo.co. A real person on our team will answer.
Can I send it back if I've used it every day?
Yes. Normal use is fine, and the routine is meant to be done every day. Just email us within 30 days of delivery.
How much comes off my refund?
We take $15 off your refund to cover return shipping.
When do I get my refund?
Once your Hizoo arrives back with us, we refund your card.
When do my 30 days start?
They start on the day your order is delivered.
What does the warranty cover?
If your Hizoo stops working in the first 2 years, we'll repair it or replace it. Email us your order number and a short photo or video of the problem.
What if it doesn't work when it arrives?
Email support@hizoo.co with your order number and a short photo or video. It's covered by the 2-year warranty, so we'll repair it or replace it.
Do you charge for shipping?
No. Shipping in the US is free, and every order is tracked.
Can I change or cancel my order?
Email support@hizoo.co with your order number as soon as you can. Orders leave our warehouse within 1 to 2 business days, so it helps to write quickly.
Try it at home
Try Hizoo for 30 days and see how your face looks in the mornings.
Try it for 30 days. If you're not happy with it, send it back for a refund, minus $15 for return shipping. Shipping in the US is free.
