Jun 2025
My face is no longer bloated
...My face is no longer bloated, dark circles under my eyes are gone. My face is more sculpted. The knots on my neck, shoulders and back are gone. ...
Lisa W. Verified buyer
FAQ
Questions people ask us before they try Hizoo
Can't find yours? Chat with us or email support@hizoo.co, and a real person on our team will answer.
Free shipping in the US30 days to try it2-year warranty
ARated A by the Better Business BureauOver 100,000 customers
How can something on my neck change my face?
Your face drains through your neck. The fluid in your cheeks, under your eyes and along your jaw runs down the sides of your neck and leaves just above your collarbone. When your neck is tight, that fluid drains slowly and sits in your face overnight. Hizoo loosens the muscles in your neck so it can drain, and you wake up less puffy.
Why is my face so puffy when I wake up?
When you lie flat all night, fluid drifts up toward your head, and you barely move, so less of it drains away. A salty dinner, a few drinks or a short night adds to it. That's why you wake up puffy and look normal by lunchtime. Ten minutes on Hizoo before bed helps that fluid drain, so the morning face looks more like yours.
Is my face fat, or is it just puffy?
Take a photo when you wake up and another one in the afternoon, by the same window. If your face looks fuller in the morning, or after a salty dinner or a bad night, that's fluid. Fluid is what Hizoo helps drain. You can also take our three-question check.
I've lost weight. Why hasn't my face changed?
Losing weight takes fat off slowly, all over your body. Fluid works differently. It builds up in your face overnight and has to drain out through your neck. If your face changes between morning and afternoon, the part that changes is fluid, and that's the part Hizoo helps drain.
Is Hizoo the same as a lymphatic drainage massage?
It does the first step of one. Lymphatic therapists start at the neck before they touch your face, and Hizoo works the back and sides of your neck while you lie back. Then you finish with 30 seconds of light strokes with your hands. You get the neck step every night, for about the cost of one or two massages.
What does the heat do?
The warmth goes up to 42°C (107°F) and helps tight neck muscles relax, so the kneading can work them loose.
Isn't lymphatic massage supposed to be really light?
Yes, and that's why you use the Gentle setting for puffiness. Gentle pressure moves lymph better than hard pressure. The light part is your 30-second hand finish, a few soft strokes down the sides of your neck after the 10 minutes.
How soon will I see a difference?
You'll feel your neck loosen the first night, and some people see a difference in their face the next morning. Of the reviewers who said when they noticed a difference in their face, most said within about a week. After a few weeks, customers tell us the people around them start to notice.
Does it actually work, or is it just another gadget?
Our customers rate it 4.9 out of 5 from 3,238 reviews, and plenty of them say they bought it expecting a gimmick. You can try it for 30 days and judge it by your own morning photos.
Will it slim my face?
If part of the fullness in your face is fluid, yes. That part goes down, and your face looks slimmer and more defined, especially along your jaw and under your eyes.
Will it help the bags under my eyes?
Puffy eyes in the morning are mostly fluid that settled while you slept, and that's what Hizoo helps drain. Under the eyes is one of the places reviewers mention most.
Will it help my double chin or my jawline?
The fluid under your chin and along your jaw drains down your neck too. If your jawline looks softer in the morning than later in the day, that's fluid, and the jawline is one of the places men and women notice a difference most.
If I stop using it, will the puffiness come back?
Fluid builds up in your face every night, so yes, it comes back if you stop. That's why Hizoo is made to be a 10-minute habit, like brushing your teeth. Many people do it before bed while they wind down.
I'm in my 60s. Is it too late for me?
Not at all. Your face drains through your neck at any age, and research suggests lymph slows down as we get older, so a daily habit helps even more. Start on Gentle and build up from there.
I'm on Ozempic or another GLP-1. Will it help my face?
If your face still looks puffy after losing weight, especially in the mornings, that's fluid, and Hizoo helps it drain. It's made for puffiness, the fullness that's worst when you wake up.
Reviews
What reviewers noticed in their faces
Dec 2025
Noticing my face slimming down
So far so good. The device itself is well-built and feels and works like an expensive product. It gets deep into your neck muscles and may not be for everyone. I bought this to help with face puffiness, and after about eight or so uses, I can say I am noticing my face slimming down. ...
Brett S. Verified buyer
May 2025
My jawline is coming back into focus
So far, I love my Hizoo. I hold tension in where my neck meets my shoulders and that's exactly where it targets. I feel looser and pain has diminished significantly. My husband also says my jawline is coming back into focus so it seems it's also helping lymphatically.
Priscilla A. Verified buyer
Oct 2026
Relieve stress and swollen cheekbones
I love this massager on my neck and it helps relieve stress and swollen cheekbones
Steven R. Verified buyer
Less puffiness under his eyes.
Man, 52 · Morning photos 3 weeks apart
Less swelling under her eyes and around her cheeks.
Woman, 41 · Morning photos 3 weeks apart
Shop Hizoo
Try it for 30 days. If you're not happy with it, send it back for a refund.
How do I use it?
Lie back on your bed or sofa with Hizoo behind your neck, just below the base of your skull. Turn on the warmth, choose Gentle, and relax until it turns itself off after 10 minutes. Then do the 30-second hand finish.
Should I use it at night or in the morning?
Before bed is the most popular, and you wake up less puffy. First thing in the morning works well before a video call or photos. Doing both is fine. Doing it most days matters more than the time of day.
Which setting should I use?
Gentle, with the lower heat level. Gentle pressure moves lymph better than hard pressure. Save Moderate and Intense for a stiff, knotted neck.
How often should I use it?
Once a day, most days. One 10-minute session is all it takes.
How long does the battery last?
About 40 minutes on a full charge, which is roughly four sessions. It charges by USB-C, and the cable comes in the box.
Can I still use my gua sha, ice roller or face device?
Yes. Do Hizoo and the hand finish first, then your face tool, sweeping out toward your ears and down your neck.
Can I use it sitting up, like at my desk?
Yes. Lean back against a chair or the back of the sofa so the weight of your head rests on it.
Can I take it with me when I travel?
Yes. It's cordless and comes with its own travel pouch.
Does it work for men?
Yes. Men's faces drain through the neck in the same way. Men bring up their face in their reviews about as often as women do, and they mention their jawline most. A lot of men use Hizoo after the gym or at the end of a long workday.
I'm lean everywhere else. Why does my face look bloated?
A lot of that bloat is water. It settles in your face overnight and drains out through your neck, and a neck that's tight from the gym or from long hours at a desk drains it more slowly. Hizoo loosens your neck so you look lean in photos and rested at work.
All the ads I see are for women. Is it really for men too?
Yes. Hizoo works the muscles of the neck, and men's necks get just as tight. A lot of wives tell us their husband has taken theirs over.
I have a thick, muscular neck. Will it fit?
Hizoo is one size. Men with big, muscular necks tell us it gets deep into the muscle. If it feels small lying flat, try leaning back against a chair or the back of the sofa, where the angle is different.
Jul 2026
I have a thick muscular neck
...I have a thick muscular neck and traps, so I struggle with people being able to get deep in to the muscle tissue. I was pleasantly surprised how intense this product could perform. ...
Glenn T. Verified buyer
Dec 2025
Attached to my office chair, it feels perfect
Wonderful strength, easy to use. I have a big neck so when laying down it feels too small. However, Attached to my office chair, it feels perfect
Jonathan W. Verified buyer
Can my partner and I share one?
You can, but a lot of couples end up wanting their own. 2 Hizoos are $359, which is $179.50 each, and 3 are $499. See the bundles.
Sep 2026
My husband would not give it back
So far, so good. Just received it yesterday and my husband would not give it back to me, once he used it. He has never liked any product of this type. Great tension relief.
Kristin S. Verified buyer
Jul 2025
Lovingly fighting over who can use it
Amazing product. It was a birthday gift for my wife and she’s in love with it. As am I. It would seem we’re lovingly fighting over who can use it, next!
Mike S. Verified buyer
Is it only for people with a puffy face?
No. Plenty of people buy it for a stiff neck, tension headaches or better sleep, and then notice their face too.
Buying and shipping
Price, bundles, delivery, returns and the warranty.
Guarantee, warranty and shippingHow much is it, and is there a subscription?
Hizoo is $199, paid once. There's no subscription, no refills and no app.
Can I pay over time?
Yes. With Shop Pay you can pay in 4 interest-free payments of $49.75.
Is there a deal if I buy more than one?
Yes. 2 Hizoos are $359, which is $179.50 each and saves you $39. 3 Hizoos are $499, which is $166.33 each and saves you $98. Choose your bundle.
It seems expensive. Is it worth $199?
It costs about the same as one or two lymphatic massages, and you can use it every night. There's nothing to refill, and it has a 2-year warranty. See how it compares.
How much is shipping, and when will my order leave?
Shipping in the US is free and tracked. Orders leave our warehouses in California and Massachusetts within 1 to 2 business days. If you order today, it leaves by Tuesday.
What if it doesn't work for me?
Try it for 30 days. If you're not happy with it, email support@hizoo.co within 30 days of delivery and we'll send you a return label. Once it arrives back with us, we refund your card, minus $15 for return shipping. Normal use is fine.
What does the warranty cover?
Every Hizoo has a 2-year warranty. If yours stops working, email us your order number and a short photo or video, and we'll repair it or replace it.
Is Hizoo legit? I keep seeing the ads.
Yes. We have over 100,000 customers and 4.9 stars from 3,238 reviews, and we have an A rating with the Better Business Bureau. Orders ship from our warehouses in California and Massachusetts, and real people on our team answer at support@hizoo.co.
Aug 2026
Thinking this was a scam
I never leave reviews…. But going from thinking this was a scam to being the most incredible massage device was quite the pleasant surprise! It legitimately feels like human hands and gives a nice, firm massage which I love
Erin C. Verified buyer
Oct 2025
I never trust in this kind of stuff
I love it. I never trust in this kind of stuff, but this pillow is amazing I'm a hairdresser and I suffer from cervical and my neck is too heavy, and the truth is that I felt relief after trying the clamping massage pillow from Hi Zoo
Daniel Z. Verified buyer
What's in the box?
Hizoo, a travel pouch, a USB-C cable and a quick-start guide.
Is it a good gift?
Yes. It arrives ready to use, with its own pouch and cable. A lot of our customers bought their first one as a gift and then started using it themselves.
How do I get in touch with you?
Email support@hizoo.co or use the chat on the site. Real people on our team answer.
Is it safe to use every day?
Yes. It's made for 10 minutes a day, and it turns itself off when the time is up. The warmth stays at 42°C (107°F) or below. Hizoo is FCC, CE and RoHS certified, and its battery is UN38.3 tested. We also have an A rating with the Better Business Bureau.
Will it hurt?
It shouldn't. It can feel strong the first few times if your neck carries a lot of tension, so start on Gentle. It gets more comfortable as your neck loosens.
It left a red mark. Is that normal?
It can happen in the first few sessions. Slip a thin pillowcase over Hizoo, stay on Gentle and keep it to 10 minutes. If the marks don't fade, take a few days off and email support@hizoo.co.
What if I fall asleep on it?
That's fine. It turns itself off after 10 minutes, and a lot of people drift off before it does.
How hot does it get?
Up to 42°C (107°F). There are two heat levels, so you can choose the lower one.
Does it press on the front of my neck?
No. It sits on the back and sides of your neck, and nothing presses on the front.
Still deciding?
Try it for 30 days and judge it by your morning photos.
Of the reviewers who said when they noticed a difference in their face, most said within about a week. Thirty days gives you plenty of time to see yours.
Or 4 interest-free payments of $49.75. If you're not happy with it, send it back for a refund, minus $15 for return shipping. Shipping in the US is free.
