You can email us or use the chat on the site. Real people on our team answer.
If your question is about an order, include your order number so we can find it.
Use the chat on the site to talk to someone on our team.
Fill this in, and someone on our team will write back to you by email.
Every order is tracked. You can see where yours is on our tracking page.
Track your orderYou have 30 days from delivery. If you send it back, $15 comes off your refund for return shipping.
How returns workIt's covered by the 2-year warranty. Email us your order number and a short photo or video.
Warranty details
I emailed customer service
"The first time I used the massager was not positive. I emailed customer service and requested an immediate return. Thankfully, after getting a prompt reply with some further instructions I realized that I had positioned the massager incorrectly. Once I made an adjustment, I was a hooked. I now look forward to using the HIZoo daily."
William E. Verified buyerShortened
Then she checked on me the next day!
"I was having trouble positioning it correctly. Mary, from customer service, walked me through it and even sent a video to help. Then she checked on me the next day!"
Gigi M. Verified buyer
Both product and customer service get a 10!
"I am thrilled with my HiZoo. I was having problems adjusting to it at first but customer service gave me perfect advice. It feels wonderful during and after using it. Both product and customer service get a 10!"
Alice J. Verified buyer
Orders leave our warehouses in California and Massachusetts within 1 to 2 business days, and every order is tracked. You can check where yours is on our tracking page.
Email support@hizoo.co within 30 days of delivery, and we'll send you a return label. Once Hizoo arrives back with us, we refund your card, minus $15 for return shipping. Normal use is fine. See the full terms.
Email support@hizoo.co with your order number and a short photo or video of the problem. It's covered by the 2-year warranty, so we'll repair it or replace it.
Email us with your order number as soon as you can. Orders leave our warehouse within 1 to 2 business days, so it helps to write quickly.
We can tell you how Hizoo works and how to use it. For anything medical, please ask your doctor. Our safety page lists who should check with a doctor first.
If you're not happy with it, send it back for a refund, minus $15 for return shipping.
Shipping in the US is free, and every Hizoo has a 2-year warranty.
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